FAQs

FAQ's

When can I buy Guelmi shoes?

Our online store is available 24 hours a day, every day of the year.

In which countries can I buy Guelmi shoes?

In Spain, in the Iberian peninsulas and the Balearic Islands. For now we do not offer shipments to the Canary Islands, Ceuta or Melilla.

In any of the following European countries: Germany, France, Italy, Portugal, Greece, Ireland, Luxembourg, Poland, Austria, Denmark, the Netherlands, Hungary.

Currently no shipments to the UK through our website. But you can continue to purchase our products through Amazon.

Are the Menorcan sandals manufactured by Guelmi original?

All our Menorcan sandals are made entirely by hand by authentic master craftsmen certified by the association "Mestres Artesans de Menorca" on the island of Menorca. In addition, all our sandals have the "Avarca de Menorca" guarantee seal that identifies that they are authentic.

In what languages ​​and currencies is our website available?

Currently the website www.guelmishoes.com is enabled in 3 languages: Spanish, English and German; and two coins euros (€) and pounds.

How can I contact Guelmi shoes for any questions?

The easiest and most comfortable way to communicate with us is through our email info@guelmishoes.com. We make sure to respond to you as soon as possible.

If you need direct telephone assistance, you can contact us through our telephone number 971 48 03 39, only for inquiries in Spanish.

Are the products the same as the images you provide on the web?

We strive so that the images of the products that appear on our website are as similar as possible to the original product. However, sometimes depending on the quality of the computer, tablet or mobile screen, the color of the product may vary.

For our part, we make sure that the images of our product are as truthful and close to reality as possible, and we can make changes to our images if we deem it appropriate.

What forms of payment can I use to place my order?

You can pay through Bank Card or Paypal

Can my bank card be rejected?

Your bank card may be declined because it is expired or has exceeded the card limit. Check with your bank if you have problems.

How can I cancel, change or return my order?

Check our return policy through this link.

Can I know what status my order is in?

You can check the status of your order by entering your user account through www.guelmishoes.com

If you are not registered and have questions about the status of your order, you can send us an email to info@guelmishoes.com

How do I know what size to buy?

You can check your size through the following link.